Loophaus (Pty) Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African law.

What we collect

When you visit our website, submit a form, book a meeting or reach out to us directly, you're giving us permission to collect and use the information you share. This may include your name, email address, phone number, business details and any other information you provide through our contact forms or scheduling tools. We also collect technical data such as your IP address, browser type and pages you visit through cookies and analytics tools, this helps us understand how people use our site and improve your experience.

How we use it

We use your information to respond to your enquiries, provide and improve our services, personalise your experience with Loophaus, send you relevant updates or offers (only where you've agreed to receive these) and meet any legal obligations we may have. We won't use your information for anything beyond this without your consent.

Who we share it with

We do not sell or rent your personal information, ever. We may share it with trusted third-party tools and platforms we use to run our business (such as scheduling, email and CRM systems), all of whom are required to handle your data responsibly. If required by law or to protect our legitimate rights, we may also share information with relevant authorities.

Your rights

You have full control over your personal information. You can request access to the data we hold about you, ask us to correct anything that's inaccurate, opt out of marketing communications at any time and request deletion of your data where we're not legally required to retain it. To exercise any of these rights, reach out to us directly at skye@loophaus.co.za and we'll sort it out promptly.

Security

We take data security seriously. While no system is entirely foolproof, we use trusted platforms and practices to protect your information from unauthorised access or misuse.

Third-party links

Our website may contain links to other sites. We're not responsible for their privacy practices, so we recommend checking their policies separately.

Updates to this policy

We may update this policy from time to time. Any changes will be posted here, so feel free to check back occasionally.

Contact

Questions or concerns? Get in touch at skye@loophaus.co.za