By using our website or engaging with our services, you agree to these terms. If something isn't clear, reach out before you proceed, we'd rather explain than have misunderstandings later.

Who these terms apply to

These terms apply to any business or individual that visits our website, submits an enquiry, books a call or engages Loophaus for any service. If you're acting on behalf of a business, you confirm you have the authority to do so.

What we build stays ours

The automation systems, workflows, templates and sequences we build are the intellectual property of Loophaus (Pty) Ltd. This means that if our working relationship ends, the underlying systems remain ours. What you keep is the outcome, the leads, the data, the results. This protects the integrity of our proprietary systems and ensures we can continue serving all our clients at the highest level.

Retainers, payments and commitments

Our services operate on a minimum 3-month rolling retainer. Payment terms, retainer fees and once-off setup fees are agreed in writing before any work begins. Setup fees are non-refundable once work has commenced. Monthly retainer fees are non-refundable. After your minimum term, a 60-day written notice period is required to end the relationship. We think that's fair, it gives both parties time to wrap things up properly.

What we deliver

We work hard to build reliable automation systems that perform as agreed. That said, results depend on a number of factors including lead volume, market conditions and the quality of your lead sources. We cannot guarantee specific sales outcomes. What we do guarantee is that we'll build, monitor and optimise your system with full dedication for the duration of our agreement.

Responsible engagement

We ask that you engage with Loophaus honestly and in good faith. Providing accurate information about your business and leads helps us do our best work. We reserve the right to decline or terminate services if a client acts in a way that is harmful, dishonest or contrary to these terms.

Third-party tools

Our services are built using trusted third-party platforms. While we select these carefully, we are not liable for any disruptions caused by third-party tools outside of our control. Our website may also link to external sites, we're not responsible for their content or practices.

Limitation of liability

To the fullest extent permitted by South African law, Loophaus will not be liable for any indirect or consequential loss arising from the use of our services. Our maximum liability in any situation will not exceed the total fees paid by you in the three months prior to the claim.

Governing law

These terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved under South African jurisdiction.

Updates

We may update these terms occasionally. Changes will be posted here with an updated date. Continuing to use our services after an update means you accept the revised terms.

Questions?

Reach out at skye@loophaus.co.za, we're straightforward people and happy to talk through anything.